Jira

Jira is used for managing tasks, bugs, and projects at Etnetera.

Access

URL: https://jira.etnetera.cz Sign-in: company Google account SSO

IT Team Projects

Project	Key	Description
IT Support	ITS	Requests and incidents
Infrastructure	INFRA	Infrastructure tasks
Security	SEC	Security matters

Ticket Types

Type	Description
Story	User story / feature
Task	Technical task
Bug	System defect
Epic	Group of related stories
Sub-task	Child task

Ticket Workflow

Backlog → To Do → In Progress → In Review → Done

When working on a ticket:

1. Move the ticket to In Progress and assign it to yourself
2. Reference the branch / MR in the description
3. Move to In Review when done
4. After code review and merge → Done

Creating an IT Request

1. Go to the IT Support project (ITS)
2. Click Create
3. Type: Task (standard request) or Bug (something broken)
4. Fill in the description — the more detail, the faster we can resolve it
5. Priority:
   • Highest — production is down
   • High — blocking work
   • Medium — standard request
   • Low — nice-to-have

WARNING

For urgent issues (production incident) write immediately in Slack #it-alert.

Keyboard Shortcuts

Shortcut	Action
c	Create ticket
g then g	Go to Dashboard
m	Assign to me
i	Add comment