Google Workspace — Administration

Basic Information

Field	Value
Category	System Tools
Owner	Sergej Vdovičenko
Deputy	Filip Kohák
Management Level	5
SLA	24x7
Login	Google corporate account (Super Admin role)
URL	https://admin.google.com

Description

Google Workspace is the suite of cloud productivity apps for all ETNG group companies (Etnetera, Green:Code and others). Each company has its own domain, all managed from a single admin console.

Key apps:

• Gmail — corporate email
• Google Drive + Shared Drives — shared storage
• Google Meet — video conferencing
• Google Calendar — shared calendars
• Google Groups — mailing lists and group emails

Access and Login

• Admin console: admin.google.com
• Login: corporate Google account (firstname.lastname@etnetera.cz) with Super Admin or User Management Admin role
• MFA is mandatory

Procedure — Create New User

1. Admin console → Users → Add new user
2. Fill in: First Name, Last Name, Primary email
3. Generate or set password → check Ask user to change password
4. Assign Organizational Unit (OU) based on company and role
5. Add to Google Groups as needed
6. Click Add new user

Procedure — Suspend Account (Offboarding)

1. Admin console → Users → [user] → Suspend user
2. User data is retained for 20 days (set up delegation or data transfer)
3. Transfer Drive data: Transfer ownership to the manager
4. After 20 days or after data transfer confirmation: Delete user

Warning

A deleted Google account and its data can only be recovered within 20 days. Always transfer data before deletion.

Procedure — Reset Password

1. Admin console → Users → [user]
2. Click Reset password
3. Select Auto-generate or set manually
4. Check Ask user to change password

Troubleshooting

Problem	Solution
User cannot sign in	Check: Suspended / MFA issue / password; Admin console → Security → Sign-in activity
Email bouncing	Check domain MX records; verify account exists and is not suspended
Shared Drive inaccessible	Check user membership in that Shared Drive
Gmail spam issues	Check Spam filter settings: Apps → Google Workspace → Gmail → Spam, Phishing, and Malware

Related Guides

• Entra ID — Microsoft identity, SSO
• Onboarding — Google account creation procedure

Contact

• Owner: Sergej Vdovičenko — Slack @sergej / sergej.vdovicenko@etnetera.cz
• Deputy: Filip Kohák — Slack @filip
• Urgent issues (email outage): Slack #it-alerts